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Associate Customer Service Representative

Description

Position Purpose & Summary
Through Cargill s animal nutrition and feed, 400 million people are fed every year. Cargill Feed and Nutrition is a leading nutrition supplier for animals across 24 countries, with an innovative portfolio to nourish animals around the world. Our successful history of over 100 years reflects our commitment, customer focus and local community investment. Our offering is developed for our customers needs, should they be profitable distribution, efficient animal production or low-cost feed manufacturing. From accounting to agri-business management, marketing to risk management, sales consulting to plant operations, you are sure to find a job that suits your interests and goals. Our global career opportunities are as far reaching as our business.
The Customer Account Coordinator is responsible for processing customer orders, scheduling deliveries, monitoring production concerns and communicating with customers. Works with customers, production and marketing to timely respond to and resolve customer complaints.
Customer Account Coordinators (CAC) are also involved in the peripheral activities associated with these core activities and operating a customer focused business.
CAC s provide a key role to our business. They perform a variety of customer facing activities, including:
Logistical processing of customer orders, including coordination with sales, production, warehouses and transportation.
Resolving escalated or difficult issues regarding customer complaints and other matters.
Working closely with other departments, such as sales and production, to resolve internal complications that impact our customers.
Providing proactive communication with customers via telephone, email, and a SMS Texting Solution.
Principal Accountabilities
30%-Process incoming orders via phone or electronic transmission. Use AS400 and Microsoft outlook, and Electronic Data Interchange to receive and enter customer orders.
20%- Resolve or escalate concerns regarding customer complaints. Continiously update customers as needed on order status, shorts, and complaint resolution or progress.
20%- Continuously communicate with Plant Operations to assess production status as it related to customer orders. Adjust orders as needed based on plant perform ance. Work with Sales Consultants to address customer concerns, order projects, and new customer setup.
15%- Work directly with Cargill Transportation and Logistics to schedule and edit customer deliveries. Monitor dedicated carrier fill rate and control less than load costs.
15%- Receive inbound calls and orders from multiple locations/customers as needed to support your team
If selected for an interview, you will be required to submit signed copies of your last two performance reviews. (A completed e-PMP is considered a signed copy.)
Relocation will not be provided for this position.
This position is posted internally as well as externally.

Qualifications

Required Qualifications
High School Diploma or GED Equivalent.
3+ years of Customer Service or related experience.
Minimum 6 months of working experience in Microsoft Office Suite.
Preferred Qualifications
AS400/SAP experience.
Prior experience with the agriculture industry.
Bachelor s degree.
Success Factors
Excellent communication skills.
Ability to multitask.


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